Smarter, Simpler Communication for NID

Why Maverick Networks

The NID team was already busy handling day-to-day tasks. Finding and implementing a new phone system alone would have been overwhelming. Maverick Networks stepped in to make the process easy. Instead of NID managing everything alone, Maverick Networks handled vendor discussions and simplified the entire process.

John talked about why this mattered:

“We’re extremely busy, so having someone handle all the vendor interactions for us was great. Lillian called at just the right time, helped us stay organized, and made the whole process stress-free.”

Working with Maverick Networks meant NID could confidently upgrade without disruptions or extra stress on their team.

The Solution

After looking at options, NID chose RingCentral—a modern, cloud-based phone system. They picked RingCentral because it:

• Simplified system management (no more hardware headaches)
• Provided excellent mobile and remote working features
• Offered an easy transition with helpful support from Maverick Networks
• Included important customer service tools for their team

John explained the choice simply:

“We wanted a cloud solution that was easy to manage and offered mobility, so staff could work from anywhere. RingCentral checked all those boxes. Maverick Networks helped us confirm that RingCentral was the best fit by giving clear demos and answering all our questions.”

How Maverick Networks Simplified Implementation

Maverick Networks made the move to RingCentral quick, organized, and stress-free. Susan, Maverick’s cloud project manager, took charge and guided the project from start to finish.

John shared his experience:

“Susan was fantastic. She took care of coordinating everything with our team and RingCentral. She told us exactly what to do, set everything up, and made the whole transition easy.”

The Results

Switching to RingCentral quickly brought several clear benefits to Nevada Irrigation District. Here’s how their operations improved, along with what their employees experienced firsthand.

Enhanced Mobility and Flexibility

One of the biggest changes employees noticed was improved flexibility. With RingCentral, staff can now use their phones or laptops to communicate from anywhere. Whether working from home or traveling between locations, employees aren’t tied to their desks anymore.

John Ortiz, IT Director, emphasized this benefit clearly:

“The mobility we gained from RingCentral was huge. Having the mobile app has been fantastic—our employees can now easily stay connected, no matter where they are. It has significantly improved how we operate day-to-day.”

This mobility made it easier for NID to stay responsive, reliable, and flexible—exactly what they need to serve their community effectively.

Smooth and Easy User Adoption

Introducing new technology can be tricky. People are often hesitant or unsure about using new tools, especially if they’re used to older methods. But RingCentral proved easy for NID employees to learn and start using right away.

John shared how well their team adapted to the new system:

“Moving away from traditional desk phones to apps and softphones was a change, but our staff adjusted quickly and smoothly. About half of our team switched entirely to softphones right away. That shows how easy the new system is to use.”

This quick adoption means employees are comfortable with the new technology, making them more productive without a frustrating learning curve.

Surprising Benefits for Remote Work

Beyond simply replacing their old phone system, RingCentral offered some extra benefits NID hadn’t fully expected. One of these was significantly improving remote work. Employees working from home found it easier than ever to communicate clearly and stay productive.

John explained why this was so important to NID’s overall goals:

“The RingCentral app being available on both phones and laptops was an unexpected benefit. Employees can now work from anywhere easily. That aligns perfectly with our strategic goals around using technology to help our teams be more effective.”

This unexpected improvement has made remote work simpler and more reliable, improving morale and supporting NID’s strategic priorities.

Better Collaboration Across the District

RingCentral also integrated smoothly with everyday productivity tools NID already used, like Microsoft Outlook and Teams. This made collaboration easier and more natural for staff.

John mentioned how these integrations made a difference:

“Being able to integrate RingCentral with Outlook and Teams was very helpful. It made collaboration simpler, because our communication was no longer separate from the tools we already use daily.”

Employees could now make calls, set meetings, or discuss projects seamlessly within their existing tools, creating a more efficient working environment.

Reliable System, Less Maintenance

Because RingCentral is cloud-based, NID no longer needs to worry about maintaining physical hardware. The new system is easier to manage, saving their IT team valuable time.

John highlighted this important advantage clearly:

“Managing our new system has been straightforward. Troubleshooting is simple, and our IT team handles it easily. Having less hardware to worry about means we can spend more time on other important IT tasks.”

This reduced maintenance workload means the IT department can now focus more on strategic priorities rather than constantly fixing phone-related issues.

Continued Support After the Project 

Even after implementation, Maverick Networks stayed available for any help NID needed. John appreciated having support he could rely on, even though he rarely needed it because the transition was so smooth.

He explained this clearly:

“Maverick Networks was great even after the transition. Whenever we had a question, Susan answered quickly. We knew we could always count on them if we needed help.”

Looking Ahead with Confidence 

By working with Maverick Networks to adopt RingCentral, NID improved communication reliability, employee flexibility, and overall productivity. They’re now positioned to confidently handle future technology needs.

Summarizing their overall experience, John shared:

“Working with Maverick Networks was easy and straightforward. They handled everything professionally and simplified the whole process. If we needed to do this again, Maverick Networks would be our first call.”

Want results like this for your organization? Book your free consultation and we’ll assess your current system, identify cost savings, and help you plan smarter.