Modernizing Kleen Blast's Communication System

The Solution

Recognizing the need for a more reliable and scalable communication platform, Kleen Blast turned to Maverick Networks to help evaluate multiple Unified Communications as a Service (UCaaS) solutions. They required a system that not only improved call clarity and reliability but also offered flexibility and easy implementation across all their locations. Given their diverse operational needs and existing infrastructure challenges, a cloud-based UCaaS solution emerged as the ideal choice, enabling seamless communication without requiring complex or high-end data lines.

Maverick Networks conducted a thorough evaluation of three different UCaaS providers, focusing on reliability, call clarity, and the ability to seamlessly integrate with Kleen Blast’s existing processes. During the evaluation process, RingCentral stood out due to its superior call quality, easy-to-use mobile app, and the ability to function effectively in environments where high-end data lines were not available.

“We tested three different systems, and during our test calls, RingCentral was consistently clearer than the others. That clarity was crucial for us,” Mark explained.

Implementation

The transition to RingCentral was efficiently managed by Maverick Networks, with Susan, a Cloud Project Manager, leading the effort. She handled the bulk of the work, including capturing and transferring all necessary numbers and disconnecting any that were no longer needed. By actively involving the team at Kleen Blast, the process allowed them to be well-prepared for a smooth and successful launch. Mark noted that

“Susan did 90% of the work and ensured everything was organized. The transition was seamless when we turned on the system.” 

The Results

The implementation of RingCentral led to numerous improvements for Kleen Blast, benefiting both customer service and internal communications.

Enhanced Customer Service

Kleen Blast’s primary focus is to never leave a customer’s call unanswered. With the new system, branch managers can now move freely around their locations or visit customers while remaining fully accessible through their phones. This flexibility has significantly improved the customer experience.

“At the branch level, they love it because they’re able to move freely or go to a customer and still be reached immediately. That’s what we’re all about as a company,” explained Mark. “Now, if a call comes into the main line at 8 PM, our branch managers can easily pick it up on their mobile devices.”

Reliable Call Traceability and Quality

The RingCentral system has drastically reduced the guesswork involved in tracking down missed or after-hours calls. With the new system, every call is traceable, and managers no longer worry about who called last or which calls went unanswered.

Improved Internal Communication

The introduction of the RingCentral messaging feature and conference call capabilities has enhanced internal communication. Kleen Blast’s weekly sales meetings are now more efficient, as sales staff can join from any location.

“We’re really enjoying the messaging portion and the conference calls. Our sales manager holds a weekly meeting, and the RingCentral app has made it a lot easier for everyone to join from anywhere,” said Mark.

Increased Efficiency

The mobile app has been a game-changer for Kleen Blast’s branch managers and sales personnel, allowing them to receive calls seamlessly on their mobile devices without jumping through complicated processes.

“Our branch managers and sales team appreciate how easy it is to switch to the mobile app. It allows them to get calls routed through the main numbers at each branch, without having to jump through too many hoops,” shared Mark.

Overall, the implementation of RingCentral, supported by Maverick Networks’ expert guidance, has led to significant improvements in Kleen Blast’s customer service capabilities and internal communications efficiency.

Conclusion

Kleen Blast’s transition to RingCentral with Maverick Networks’ support showcases the power of a dedicated technology partner. By evaluating multiple suppliers, Maverick was able to help Kleen Blast choose the best solution for their specific needs. This careful assessment and guidance enabled Kleen Blast to modernize their communications infrastructure, improve customer service, and ensure reliable connectivity across all locations.